Returns & Refunds

30-day return window

You may return any unworn item within 30 days of delivery for a refund or exchange. The 30 days start on the day the carrier marks the parcel as delivered. Returns received after 30 days cannot be accepted.

Return conditions

To be eligible, the item must be:

• Unworn, unwashed and not altered or dry-cleaned.
• Free of stains, odours, pet hair and deodorant marks.
• Returned with the original brand tags attached.
• Packed in the original polybag or a protective bag.
• Accompanied by your order number or packing slip.

Every return is inspected. Worn, washed or altered items, or items without tags, may be declined or refunded at a reduced amount. If we decline a return we email you first and send the item back at no charge.

Items that cannot be returned

• Items marked Final Sale at the time of purchase.
• Items worn, washed, altered or damaged after delivery.
• Gift cards.
• Returns received more than 30 days after delivery.

How to start a return

1. Contact us within 30 days of delivery via support@robotshop.click or the contact form.
2. Include your order number, the item(s) you are returning, and whether you want a refund or an exchange.
3. We reply within one business day with a return authorisation and the return address (and a prepaid label where applicable).
4. Repack the item with its tags and drop the parcel off with the carrier on the label.
5. Send us the tracking number so we can process your refund without delay.

Return shipping costs

Original shipping charges are refunded only when the return is caused by our error. For discretionary returns the original shipping charge is non-refundable.

Refund timing

Once your return reaches our warehouse it is inspected within 2 business days. Approved refunds go back to the original payment method within 5–10 business days; your bank may take a further 3–5 business days to post the credit. We email you when the return is received, approved and refunded.

Exchanges

Need a different size or colour? Tell us when you request the return and we will reserve the replacement while your return is in transit. The first exchange per order ships free; if the replacement is out of stock we refund in full instead.

Damaged or defective items

Inspect your order on arrival. If something is damaged, defective or not what you ordered, contact us within 7 days of delivery with your order number and photos of the item, the tag and the packaging. We arrange a prepaid return and send a replacement or a full refund including shipping.

Cancellations

You can cancel free of charge within 2 hours of ordering, provided the order has not been packed. After dispatch, please use the return process above. We never charge a restocking fee.

Late or missing refunds

If more than 10 business days have passed since your refund confirmation and the money is not showing, check your statement and contact your card issuer first. If you still cannot locate it, contact us and we will send the refund transaction reference.

Contact

Returns team: support@robotshop.click · Monday to Friday, 9:00 AM – 5:00 PM ET. Please include your order number in every message.